They may have recommendations for how to proceed, such as opening a dispute. If you are unable to get in touch with the business, they are unresponsive, or you believe the business might be fraudulent, the next course of action would be to reach out to your bank for options. Consult customer and account agreements for full. To be covered, report transactions made by others promptly, and don't share personal or account information with anyone. Stripe is unable to issue refunds on their behalf. The 0 Liability Guarantee covers fraudulent transactions made by others using your Bank of America consumer credit cards and consumer and small business debit and ATM cards.
If you’ve located the charge in our charge lookup tool and you don’t recognize the business or want a refund, you will need to reach out to the business directly. If you see a charge from us on your credit card statement, it’s possible that you've purchased something from a business that uses our services and the business itself wasn’t reflected on your bank statement descriptor. For context, Stripe is a payments processor that works with businesses to help them accept payments through their websites, apps, and in store. 1001-1036, Fraud and False Statements 18 U.S.C.
If you see “STRIPE” on your bank statement and you’re unsure which business has charged you, you can use our secure charge lookup tool to search for the business. Credit card fraud is a form of identity theft that involves an. This page contains information intended for customers of businesses that use Stripe.
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